Training in Quality Improvement and Patient Safety in Healthcare

Quality healthcare should be Effective, Expedient, Error-free and Efficient. And it must revolve around patients and their families. In other words, the hallmark of quality healthcare is that it is safe care provided at the right place, at the right time, at the right cost and with right interventions. Unfortunately, most healthcare facilities in the developing countries and emerging market countries do not have the requisite infrastructure, policies and procedures, or safety systems to identify, rectify or prevent patient harm. Many countries have developed a framework of indicators to measure quality and patient safety. These revolve more around process measures and not outcomes, and the level of adherence to these indicators is unknown. Furthermore, there is very little formal training of healthcare workers in patient safety and quality improvement. Providing education and training to frontline healthcare workers as well as administrators and leaders is the key to improving patient safety and reducing harm. Such training should also serve as a platform for gathering reliable baseline data and documenting ongoing improvement.

We provide a step-wise approach in education, training and monitoring of healthcare workers and healthcare systems. This approach involves capacity and capability building through education and training of all staff in Quality Improvement and Patient Safety (QIPS). With this knowledge and training, staff should be able to effect a culture change and then be able to sustain it through continuous learning and application of QIPS principles.


The first step in this proposal is to provide fundamental training in Quality Improvement and Patient Safety. This training is tailored to the needs, skills and training of the current staff at the healthcare facilities. The most basic training consists of a 2-day course which includes lectures, workshops and interactive sessions. Training is provided on-site and in-person by a team of 2-4 faculty members who are carefully chosen and are global leaders in Quality Improvement and Patient Safety. The training course comprises of didactic lectures, workshops and team-building exercises.

The training course will include general and specialized topics, including:

  • An Introduction to Patient Safety
  • The six “International Patient Safety Goals”
  • Building Safety Culture
  • Medication Safety – avoiding errors through best practices
  • Specific Tools to Enhance Patient Safety in Your Organization
  • Care Bundles Toolkits – preventing hospital acquired infections (SSI, CLABSI, CAUTI, HAP)
  • Infection Control for Patient Safety and Better Outcomes
  • Building a Quality Department for Delivering Safe Care
  • TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) Training
  • Team Structure
  • Communication Strategies Important for Patient Care (including patient safety)
  • Leading Teams
  • Mutual Support and Situation Monitoring
  • Simulation Exercises

More detailed and advanced courses of varying duration are available based on a joint needs-assessment and existing capacity and capability.

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